Using Candy AI will speed up your customer support success even further — by generating instant and exact answers, this feature automatically reduces wait times while maintaining a higher level of consumer satisfaction. According to a brand new research from Gartner, AI-powered customer support can amplify reaction times by 70% making it possible to answer more queries without ramping up their help division. Some other text functions are : Automatically read and provide answers that use natural processing language Reduce customer friction to help good service escape from the AI treadmillProvide rapid response time with candy ai.
Candy AI uses data to take over the routine inquiries, leaving human agents with more time for complex issues. McKinsey reports, automating 30-50% of customer support activities using AI results in up to a 20% increase (on top) in the efficiency of the support team. For example, the Candy AI application deals with frequent questions about orders tracking or updating of an account so that human agents can save their time for what is important (not chasing individual order status) while still being able to deliver exceptional quality support.
Similar to “sentiment analysis,” Candy AI has also developed a deep learning algorithm for emotions so that answers are adjusted based on the emotional state of each customer. Having the AI intuitively adjust its empathy would make a big difference in trying to assist irate customers. There are studies out there which suggest as many as 65% of consumers will return to a brand more frequently if they feel that their voices are heard and – by extension, valued. With sentiment analysis, Candy AI enables better support quality and customer satisfaction.
Candy AI is one such a venture that offers 24/7 customer service using an over-the-clock chatbot powered by AI, which modern consumers are coming to expect more and more in the day-today. Salesforce reports 76 percentage of customers count on constant customer service throughout channels, nearly all after hours. Candy AI allows availability of support to customers 24/7; which eases client worries and makes them convenient [and happy]; more so for businesses with a worldwide clientele.
Candy AI has a great data real time analysis which can give you actionable advice when people run into the same issue with each other immediately, so they help companies to hear from recurring problems that may happen and solve them before it ever happens. Researchers at Zendesk discovered that 91% of customers say they would buy from a company based on its online reviews and customer service. Candy AI also has a suite of analytics tools that can help businesses to identify the root cause behind patterns in customer complaints — if we could speed up fixing this it would keep repeated enquiries count at bay.
Faster, more efficient, and compassionate customer service through automation, sentiment analysis & available 24/7 hundred percent of the time. More details available at candy ai